PRIVACY POLICY
Last Updated: May 5th, 2025
1. Introduction
Pluggo (“Pluggo,” “we,” “us,” or “our”) is a social‑listening and AI‑assisted lead‑generation platform operated by Dabudage LLC (131 Continental Dr, Suite 305, Newark, DE 19713). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access pluggo.ai or any associated applications (collectively, the “Service”). By using the Service, you agree to the practices described below. If you disagree, do not use Pluggo.
2. Information We Collect
Category | Examples | Source |
Account Data | Email, name, password hash | You |
OAuth Tokens | Slack access token and scopes you authorize | Slack OAuth flow |
Content You Provide | Social‑media links you monitor; text you submit for AI analysis; AI reply suggestions we generate and store | You / Service |
Billing Data | Name, email, billing address (processed by Stripe—card details never hit our servers) | Stripe Checkout / Portal |
Usage Data | IP address, browser type, device identifiers, pages viewed, session timestamps, error logs | Automatic |
Cookies & Similar Tech | Essential cookies for auth; analytics cookies (Openpanel) | Automatic |
We do not collect phone numbers, precise geolocation, biometric data, or push‑notification tokens.
3. Cookies & Tracking Technologies
Essential Cookies authenticate users and prevent fraud.
Analytics Cookies (Openpanel) measure feature adoption and performance. We do not serve advertising cookies. Browser controls let you block cookies, but the Service may malfunction without them.
4. How We Use Information
Provide, operate, and improve the Service
Generate, save, and surface AI reply suggestions you request
Process payments and manage subscriptions
Send transactional messages (password resets, invoices) and marketing emails (product updates, newsletters) — you may opt out of marketing at any time
Monitor security, detect fraud, and debug
Satisfy legal or regulatory requirements
We do not use your data to train proprietary AI models, and our providers contractually limit their use of your data to real‑time inference only.
5. Legal Bases (U.S. Context)
Pluggo processes data pursuant to: (a) contractual necessity, (b) legitimate operational interests (platform security, product analytics), and (c) legal compliance.
6. Disclosure of Information
Recipient | Purpose |
Service Providers | Supabase (database), Vercel (hosting), Upstash (caching), Sentry (error monitoring), Openpanel (analytics), Stripe (payments), AI inference providers (OpenAI, X.ai, Anthropic, Google, Groq) |
Authorities | Respond to lawful requests, court orders, or legal process |
Business Transfers | Merger, acquisition, or asset sale; you will receive advance notice |
With Consent | Any other sharing you authorize |
We do not sell or share personal information for cross‑context behavioral advertising; therefore, no “Do Not Sell or Share My Info” link is required.
7. AI Providers
Text you submit for AI analysis and system‑generated replies may transit through: OpenAI, X.ai, Anthropic, Google Vertex AI, or Groq. Each provider processes data solely to return the requested inference and is bound by confidentiality agreements.
8. Data Retention
Active Accounts: data retained while your account remains open.
After Deletion: all personal data and stored AI suggestions are purged within 30 days of confirmed account deletion, except where law requires longer retention (e.g., Stripe financial records).
9. Security Measures
TLS 1.2+ encryption in transit
AES‑256 encryption at rest (Supabase)
Row‑level security and role‑based access controls
Continuous monitoring via Sentry and automated alerts
No Internet transmission or storage system is completely secure; nevertheless, Pluggo applies commercially reasonable safeguards.
10. Your Choices & Rights
Access / Update. View or update account data in your dashboard.
Delete. Delete your account via settings or email support@pluggo.ai.
Email Opt‑Out. Unsubscribe link in marketing emails or email us.
Do Not Track. The Service does not respond to DNT signals.
California residents have additional rights (access, deletion, non‑discrimination). Pluggo does not sell personal data; the opt‑out right is therefore deemed satisfied.
11. International Transfers
Data is stored and processed in the United States. By using Pluggo, you understand your data may be transferred to and processed in the U.S. under U.S. privacy laws, which may differ from those in your jurisdiction.
12. Children’s Privacy
Pluggo is intended for users 18 years or older. We do not knowingly collect personal information from minors. If we learn we hold data from a minor, we will delete it promptly.
13. Changes to This Policy
We may revise this Privacy Policy. Material changes will be announced by updating the “Last updated” date and, where feasible, via email or in‑app notice. Continued use after changes constitutes acceptance.
14. Contact & Data Controller
Dabudage LLC (data controller) 131 Continental Dr, Suite 305 Newark, DE 19713 Email: support@pluggo.ai
By accessing or using Pluggo, you acknowledge that you have read and understood this Privacy Policy.