Pluggo | Stop Doomscrolling. Catch Relevant Conversations First.

PRIVACY POLICY

Last Updated: May 11th, 2025

1. Introduction

Pluggo (“Pluggo,” “we,” “us,” or “our”) is a social‑listening and AI‑assisted lead‑generation platform operated by Dabudage LLC (131 Continental Dr, Suite 305, Newark, DE 19713). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access pluggo.ai or any associated applications (collectively, the “Service”). By using the Service, you agree to the practices described below. If you disagree, do not use Pluggo.

2. Information We Collect

Category

Examples

Source

Account Data

Email, name, password hash

You

OAuth Tokens

Slack access token and scopes you authorize

Slack OAuth flow

Content You Provide

Social‑media links you monitor; text you submit for AI analysis; AI reply suggestions we generate and store

You / Service

Billing Data

Name, email, billing address (processed by Stripe—card details never hit our servers)

Stripe Checkout / Portal

Usage Data

IP address, browser type, device identifiers, pages viewed, session timestamps, error logs

Automatic

Cookies & Similar Tech

Analytics Cookies & Event Tracking (PostHog & Openpanel)

• PostHog sets first-party cookies to collect pageviews, feature uses, click events, and cohort data. • Openpanel sets analytics cookies for high-level usage metrics.

Automatic

We do not collect phone numbers, precise geolocation, biometric data, or push‑notification tokens.

3. Cookies & Tracking Technologies

  • Essential Cookies authenticate users and prevent fraud.

  • Analytics Cookies & Event Tracking • PostHog: first-party event-tracking cookies and localStorage values capture page URL, button clicks, API failures, feature-flag status, and anonymous session replays. • Openpanel: supplemental usage metrics. • No advertising or third-party ad cookies.

4. How We Use Information

  • Provide, operate, and improve the Service

  • Generate, save, and surface AI reply suggestions you request

  • Process payments and manage subscriptions

  • Send transactional messages (password resets, invoices) and marketing emails (product updates, newsletters) — you may opt out of marketing at any time

  • Monitor security, detect fraud, and debug

  • Satisfy legal or regulatory requirements

We do not use your data to train proprietary AI models, and our providers contractually limit their use of your data to real‑time inference only.

5. Legal Bases (U.S. Context)

Pluggo processes data pursuant to: (a) contractual necessity, (b) legitimate operational interests (platform security, product analytics), and (c) legal compliance.

6. Disclosure of Information

Recipient

Purpose

Service Providers

Supabase (database),

Vercel (hosting),

Upstash (caching),

Sentry (error monitoring),

Openpanel (analytics),

Posthog (product analytics, session replay, feature-flag telemetry),

Stripe (payments),

AI inference providers (OpenAI, X.ai, Anthropic, Google, Groq)

Authorities

Respond to lawful requests, court orders, or legal process

Business Transfers

Merger, acquisition, or asset sale; you will receive advance notice

With Consent

Any other sharing you authorize

We do not sell or share personal information for cross‑context behavioral advertising; therefore, no “Do Not Sell or Share My Info” link is required.

7. AI Providers

Text you submit for AI analysis and system‑generated replies may transit through: OpenAI, X.ai, Anthropic, Google Vertex AI, or Groq. Each provider processes data solely to return the requested inference and is bound by confidentiality agreements.

8. Data Retention

  • Active Accounts: data retained while your account remains open.

  • After Deletion: all personal data and stored AI suggestions are purged within 30 days of confirmed account deletion, except where law requires longer retention (e.g., Stripe financial records).

9. Security Measures

  • TLS 1.2+ encryption in transit

  • AES‑256 encryption at rest (Supabase)

  • Row‑level security and role‑based access controls

  • Continuous monitoring via Sentry and automated alerts

No Internet transmission or storage system is completely secure; nevertheless, Pluggo applies commercially reasonable safeguards.

10. Your Choices & Rights

  • Access / Update. View or update account data in your dashboard.

  • Delete. Delete your account via settings or email support@pluggo.ai.

  • Email Opt‑Out. Unsubscribe link in marketing emails or email us.

  • Do Not Track. The Service does not respond to DNT signals.

California residents have additional rights (access, deletion, non‑discrimination). Pluggo does not sell personal data; the opt‑out right is therefore deemed satisfied.

11. International Transfers

Data is stored and processed in the United States. By using Pluggo, you understand your data may be transferred to and processed in the U.S. under U.S. privacy laws, which may differ from those in your jurisdiction.

12. Children’s Privacy

Pluggo is intended for users 18 years or older. We do not knowingly collect personal information from minors. If we learn we hold data from a minor, we will delete it promptly.

13. Changes to This Policy

We may revise this Privacy Policy. Material changes will be announced by updating the “Last updated” date and, where feasible, via email or in‑app notice. Continued use after changes constitutes acceptance.

14. Contact & Data Controller

Dabudage LLC (data controller) 131 Continental Dr, Suite 305 Newark, DE 19713 Email: support@pluggo.ai

By accessing or using Pluggo, you acknowledge that you have read and understood this Privacy Policy.