TERMS OF SERVICE
Last updated: May 5th, 2025
1. Introduction
Pluggo is a social‑listening and AI‑assisted lead‑generation platform operated by Dabudage LLC (“Company,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of Pluggo’s website at pluggo.ai, related sub‑domains, and any associated applications or dashboards (collectively, the “Service”).
By accessing or using the Service, you:
attest that you are at least 18 years old;
acknowledge you have read and understood these Terms; and
agree to be bound by them and our separate Privacy Policy (pluggo.ai/privacy).
If you do not agree, do not access or use Pluggo.
2. Service Description
Pluggo connects to third‑party social networks (currently X/Twitter, Reddit, and Slack) to surface high‑intent posts and generate AI‑based reply suggestions, analytics, and workflow automations (collectively “Outputs”). Pluggo is informational only; we do not guarantee accuracy, assume professional duties, or engage in brokerage, advisory, or agency activities.
3. Changes to Terms or Service
We may modify these Terms or any aspect of the Service at any time. Material changes will be posted at pluggo.ai/terms and become effective immediately unless stated otherwise. Continued use after changes constitutes acceptance.
We may modify, suspend, or discontinue the Service (or any feature) at any time without liability.
4. Account Registration & Security
Accurate Information. Provide truthful, current details and update them promptly.
Credentials. Keep login credentials confidential; you are liable for all activity under your account.
Verification. We may request additional information to verify identity or usage limits.
Multiple Accounts. Creating multiple accounts to circumvent limits is prohibited.
5. Subscription Plans, Fees & Refund Policy
Tiers. Pluggo offers a Free Plan and Paid Plans (monthly or annual). Plan features and usage caps are detailed at pluggo.ai.
Billing. All fees are charged in advance via Stripe until cancelled. Prices exclude taxes.
Trials. Trial accounts convert to Paid Plans automatically unless cancelled before trial end.
Refunds.
First‑Time Subscribers: Full refund if cancelled within 14 days of the first charge.
Renewals / Upgrades: Non‑refundable. Downgrades take effect next billing cycle.
Late Payments & Chargebacks. Overdue amounts may incur interest at 1.5% per month (or the maximum allowed). Chargebacks constitute material breach; we may suspend or terminate the account.
6. License Grants & Intellectual‑Property Rights
Our IP. We own all right, title, and interest in the Service and its content (except User Content and third‑party materials).
Limited License to You. We grant you a non‑exclusive, non‑transferable, revocable license to access and use the Service for internal business purposes, subject to these Terms.
User Content. You retain ownership of data, text, images, or other material you submit (“User Content”). You grant us a worldwide, royalty‑free license to host, process, display, and analyze User Content to (a) operate and improve Pluggo; (b) develop new features; and (c) comply with legal obligations.
Outputs. Subject to payment of applicable fees and compliance with these Terms, you own the AI‑generated Outputs and may use them for any lawful purpose. Outputs may be non‑unique; other users may receive similar content.
Feedback. Suggestions you provide may be implemented without compensation.
7. Acceptable Use Policy
You shall not:
violate any law or regulation;
upload or distribute unlawful, harassing, defamatory, or obscene content;
infringe third‑party intellectual‑property or privacy rights;
reverse engineer, decompile, or attempt to extract source code, data sets, or models;
exceed plan usage caps via automation or multiple accounts;
scrape third‑party services in violation of their terms;
use Pluggo to create a competing product or service.
8. AI Guidance & Limitations
Outputs are probabilistic and may contain errors or omissions.
Do not rely on Outputs as a sole source of truth or professional advice.
Verify Outputs independently before acting, especially in legally or financially significant contexts.
We disclaim liability for decisions made in reliance on Outputs.
9. Third‑Party Materials & Integrations
Pluggo interfaces with third‑party APIs and may display content, data, or links (“Third‑Party Materials”). We do not control or endorse such materials and are not liable for their availability, accuracy, or legality. Your interactions with third‑party services are governed solely by their terms.
10. Compliance with Laws
You must comply with all applicable U.S. federal, state, and local laws, including data‑privacy, anti‑spam, anti‑discrimination, and export‑control regulations. We reserve the right to remove content or suspend accounts to ensure legal compliance.
11. Data Privacy
Our collection, use, and disclosure of personal data are governed by the Pluggo Privacy Policy (pluggo.ai/privacy), which is incorporated by reference.
12. Suspension & Termination
Suspension. We may suspend or throttle access (with or without notice) for any breach, suspected abuse, security risk, legal demand, or system maintenance.
Termination by You. Cancel anytime via the dashboard; service continues until the end of the paid period.
Termination by Us. We may terminate your account immediately for material breach or if required by law.
Post‑Termination. Licenses cease; we may delete data after 30 days. Sections 5, 6, 8, 10, 12, 13, 14, 16 survive.
13. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, ACCURACY, AND AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DABUDAGE LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) FEES PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE CLAIM OR (B) US $100.
15. Indemnification
You will defend, indemnify, and hold harmless Dabudage LLC and its officers, directors, employees, and agents from any third‑party claims, damages, or expenses (including reasonable attorneys’ fees) arising out of:
your use of the Service or Outputs;
your User Content; or
your breach of these Terms or violation of law.
16. Governing Law & Dispute Resolution
Governing Law. Delaware law governs these Terms, without regard to conflict‑of‑law rules.
Binding Arbitration. Any dispute not resolved informally shall be settled by final, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Seat: Wilmington, Delaware. One arbitrator.
Class Action Waiver. Proceedings must be conducted on an individual basis. You waive the right to participate in class actions or class arbitration.
Injunctive Relief. Either party may seek injunctive relief in court to prevent unauthorized use or disclosure of confidential information or intellectual property.
17. Electronic Communications
You consent to receive notices and communications electronically. These satisfy any legal requirement that communications be in writing.
18. Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
19. Severability
If any provision is held unenforceable, the remainder remains in effect and the invalid provision is deemed modified to the minimum extent necessary to make it enforceable.
20. Entire Agreement
These Terms, the Privacy Policy, and any order forms or plan‑specific terms constitute the entire agreement between you and Dabudage LLC regarding Pluggo and supersede all prior agreements or understandings.
21. Contact
Dabudage LLC 131 Continental Dr, Suite 305 Newark, DE 19713 Email: support@pluggo.ai
BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS.